MCW Casino Privacy Policy

1. Overview

MCW Casino is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how MCW Casino collects, stores, uses, and shares personal data when you register an account, make a deposit, play games, or contact our support team.

This policy applies to all users of the MCW Casino website and mobile app, including visitors who have not yet registered. By using MCW Casino in any capacity, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which together form the complete agreement between you and MCW Casino.

2. Data We Collect

MCW Casino collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party verification providers when we carry out identity checks.

Data You Provide Directly

• Registration data: Full name, date of birth, email address, phone number, and account password.
• Identity verification documents: Government-issued photo ID, proof of address, and payment method verification when requested during KYC checks.
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket) used for deposits and withdrawals. MCW Casino does not store full payment credentials — only the reference information needed to process transactions.
• Support communications: Messages, emails, and live chat transcripts when you contact our support team.
• Responsible gaming preferences: Deposit limits, session reminders, and self-exclusion settings you configure in your account.

Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, and navigation patterns within the platform.
• Transaction logs: A complete record of all deposits, withdrawals, and gameplay activity associated with your account.
• Cookie data: Session identifiers, preference settings, and analytics data collected via cookies and similar technologies. See Section 6 for full details.

3. How We Use Your Data

MCW Casino uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: Creating and maintaining your MCW Casino account, verifying your identity, and managing your login credentials.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Game delivery: Providing access to the game library, recording bet history, and calculating winnings accurately.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying the tools you have configured in your account settings.
• Legal compliance: Meeting our obligations under applicable laws, including age verification and anti-money laundering requirements.
• Platform improvement: Analysing usage data to improve the performance, design, and game selection of MCW Casino.
• Marketing communications: Sending you promotional offers and updates, where you have opted in to receive them. You can opt out at any time from your account settings or by contacting support.

4. Legal Basis for Processing

MCW Casino processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have signed up for — account management, payments, and game access.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw consent at any time.

5. Data Sharing

MCW Casino does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely.

Service Providers

MCW Casino shares data with trusted third-party service providers who help us operate the platform. These include payment processors (bKash, Nagad, Rocket), identity verification providers, game software suppliers, and customer support tools. All service providers are bound by data processing agreements that restrict how they may use your data.

Legal and Regulatory Disclosure

MCW Casino may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law, court order, or to protect the rights and safety of MCW Casino, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of MCW Casino's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply going forward.

6. Cookies

MCW Casino uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players use the site. Here is a breakdown of the cookie types we use:

You can manage cookie preferences through your browser settings at any time. Note that disabling essential or security cookies will prevent you from logging in and using the platform. MCW Casino does not use advertising or third-party tracking cookies.

7. Data Retention

MCW Casino retains your personal data for as long as your account is active and for a period after closure as required by law and our operational needs. The general retention periods we apply are:

• Account and identity data: Retained for the lifetime of your account plus five years after closure, to meet anti-money laundering and regulatory record-keeping requirements.
• Transaction records: Retained for seven years from the date of each transaction, in line with standard financial record-keeping obligations.
• Support communications: Retained for three years from the date of the interaction, to allow us to reference previous contacts when resolving disputes.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted.

When data is no longer required, MCW Casino deletes or anonymises it securely. You may request early deletion of certain data types — see Section 9 for your rights.

8. Security Measures

MCW Casino takes the security of your personal data seriously. We apply industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

• SSL Encryption: All data transmitted between your device and MCW Casino is protected by 256-bit SSL encryption.
• Encrypted storage: Sensitive data, including identity documents and payment references, is stored in encrypted form on secure servers.
• Access controls: Only authorised MCW Casino staff with a legitimate need can access personal data, and all access is logged and audited.
• Two-factor authentication: Available for your account login to add an extra layer of protection against unauthorised access.
• Regular security audits: MCW Casino conducts periodic security reviews and penetration testing to identify and address vulnerabilities.
• Incident response: In the event of a data breach that affects your rights, MCW Casino will notify you and relevant authorities within the timeframes required by applicable law.

9. Your Rights

As an MCW Casino player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific request. We will respond within 30 days.

10. Minors

MCW Casino does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults, and we apply age verification checks at registration and during account reviews to enforce this requirement.

If you believe that a minor has registered an account or provided personal data to MCW Casino, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. MCW Casino supports responsible gaming at every level, starting with keeping the platform exclusively for adults.

11. Policy Changes

MCW Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of MCW Casino after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have concerns about any changes, contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the MCW Casino team:

• Email: [email protected] — for all privacy, data access, and deletion requests.
• Live Chat: Available 24/7 directly from the MCW Casino platform — the fastest way to reach us.

MCW Casino aims to respond to all privacy-related requests within 30 days. For urgent security concerns, live chat is always the recommended channel for the fastest response.